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Warranties

While browsing our vast range of electric heating solutions, you can shop with total confidence knowing all of our products come guaranteed. Warranties ensure that if you detect a design or manufacturing fault, it’s the responsibility of the manufacturer to repair or replace it. So, for total fuss-free heating, you’re in the right place.

Our products can have up to four separate warranties, depending on heater type and application, so be sure to check the individual product details for a full overview.

Our brands

UK-based manufacturer Ecostrad delivers high-specification electric heating solutions at affordable price points. With a comprehensive range spanning from smart electric radiators to infrared patio heaters, Ecostrad ensures every aspect of production is expertly realised.

  • 10 Year Warranty on radiator/heater body
  • 5 Year Warranty on towel rails
  • 1-2 Year Warranty on the electronics/heating element
  • 1-5 Year Warranty on patio heaters

Activate your warranty:

To register the warranty of your Ecostrad product, please send the details to [email protected].

 

Please include:

  • Your name
  • Order number
  • Date of purchase
  • Product name
  • Wattage
  • Serial number (see label on product)

With more than 40 years’ experience, Haverland are renowned worldwide for manufacturing excellence and their products represent the very best in electric heating design. Based in Spain, Haverland are considered the market leader in research and development, and their electric radiators are a true testament of their expertise.

  • 2-10 Year Manufacturer’s Warranty
  • 10 Year-Lifetime Warranty on radiator body
  • 3 Year Warranty on electronic components
  • 1 Year Warranty on accessories

 

 

UK company Herschel manufactures high-performance infrared solutions. Covering a wide range of applications, Herschel has dominated the global market – with a rigorous quality assurance procedure to boot.

 

  • 5-10 Year Manufacturer’s Warranty
  • 2-5 Year Warranty on patio heaters

UK-based electric heating company Moda delivers premium products at affordable prices. Their range of smart electric panel heaters balance superior functionality with sleek, minimalist styling – the ideal accompaniment to modern homes.

  • 2 Year Manufacturer’s Warranty

 

 

 

Technotherm is a German manufacturer specialising in highly efficient electric heating solutions. With 30 years’ experience, their products undergo a specialised quality control process to ensure excellence at every level of production.

  • 15 Year Warranty on the radiator body and ceramic stones
  • 2 Year Warranty on the electrical components
  • 2 Year Warranty on storage heaters
  • 5 Year Warranty on infrared panels
  • 2 Year Warranty on accessories

Polish manufacturer Terma specialise in statement heating for the modern home. Unique finishes combine with gold-standard manufacturing, giving customers a product that’s both stylish and functional.

  • 8 Year Warranty on the heater body
  • 2 Year Warranty on the heating element
  • 2-8 Year Warranty on towel rails

A note on warranties

The warranty is a contract with the original purchaser and does not transfer if the unit is resold, gifted or inherited. Warranties will guarantee against material, design and manufacturing faults. They will not cover:

 

  • Incorrect installation
  • Accidental damage
  • Transport damage
  • Misuse
  • Negligence
  • Force majeure

 

Always refer to the individual product manual for a full list of Ts & Cs.

 

Please get in touch if you have any questions or need any help. There's no problem too big or too small for our expert after-sales team, so please ring us on 0330 300 4444 or email us at [email protected] if we can be of any assistance.