30 Day No Quibble Money Back Guarantee
We are confident that you will be very happy with our products. However, if you change your mind for any reason you can return your radiators within 30 days of purchase and we will refund the cost of the items in full – no quibble, no fuss.
The items must not have been used or installed and must be returned with all their original packaging.
Please send the items back to our warehouse and contact our customer service team on 0330 300 4444 to arrange a refund. If you prefer, we can arrange to collect your products at a charge of £20 per item. Delivery charges will not be refunded.
Please note: if you make your purchase using our finance scheme, the no-quibble return period is reduced to 14 days. This is because Barclays finance only allow 14 days for you to cancel your loan.
The no-quibble return period for Electrorad radiators, towel rails and accessories is also only 14 days.